Engadget Lists ‘Suggestions’ for Palm
And Palm’s CEO Responds!
Suggesting that Palm has not been the most innovative company in recent years has been done before, but never quite like this. Some of the guys from Engadget tried to light a fire under the management team at Palm by listing their suggestions to turn things around in an open letter to Palm. They certainly had no trouble expressing their true feelings in this letter:
“Your stock is tumbling, the lowest it's been in months; your customers have lost faith, and those buying Treos seem to be just going through the motions; your efforts to expand your business have gone unfulfilled, and perhaps most importantly, your consumers are unhappy and looking for the next great thing -- that you're not providing.”
Some of Engadget’s suggestions included:
-Thinner devices
-Higher quality displays
-Revamped OS
-New advertising
-And plenty more
In what seemed to be a shock to Engadget writers and readers alike, Palm responded in the form of a post on their blog from CEO Ed Colligan. Colligan’s response was brief, but might be enough to give the Palm faithful hope that they are on the right track for the future:
“Although I can’t say I agree with every point, many are right on. We are attacking almost every challenge you noted, so stay tuned.” – Ed Colligan, CEO, Palm Inc.
Personally I love this move by Colligan. You have to pick your battles carefully when responding to blog posts that are less than enthusiastic about your company or products, but Engadget has enough clout that a response was definitely the right call. Hopefully Palm will back this up with some new and exciting things in the coming months. As Colligan said, “…stay tuned.”
Quotes via Engadget and The Official Palm Blog.